Faxpipe Privacy Policy

Effective Date: January 15, 2026

FaxPipe Internet Fax Services (“FaxPipe,” “we,” “us,” or “our”) values your privacy and is committed to handling personal information responsibly and transparently. This Privacy Policy explains how we collect, use, disclose, and safeguard information in connection with your use of our internet-based fax services, websites, and related offerings (collectively, the “Services”).

This Privacy Policy applies to all users of the Services and should be read together with our Terms and Conditions of Service, which govern your use of the Services.

1. Information We Collect

We collect information necessary to provide, operate, support, and improve our Services.

1.1 Information You Provide

Depending on how you use the Services, we may collect:

  • Contact information (such as name, email address, phone number, and billing address)
  • Account credentials and identifiers
  • Payment and billing information
  • Customer support communications

1.2 Automatically Collected Information

When you access our websites or Services, we may automatically collect:

  • IP address and device information
  • Browser type and operating system
  • Usage data and activity logs

This information is used for security, operational, and analytical purposes and is generally aggregated or de-identified where appropriate.

2. Fax Content and Communications

FaxPipe provides a transmission service only. We do not provide document storage, archival, or long-term retention services.

  • Fax transmissions are processed solely to facilitate delivery.
  • Any temporary storage of fax content is incidental to transmission and operational requirements.
  • Fax content is typically deleted from our systems within approximately 24 hours after transmission or attempted transmission, unless otherwise agreed in writing.

FaxPipe does not review or monitor fax content for accuracy, legality, or compliance, and acts as a passive transmission conduit.

You are solely responsible for retaining copies of any fax transmissions you wish to preserve and for ensuring compliance with any legal or regulatory retention requirements applicable to you.

3. How We Use Information

We use information collected to:

  • Provide, operate, and maintain the Services
  • Process payments and manage billing
  • Communicate with you about your account, service updates, and support requests
  • Monitor, secure, and improve the Services
  • Comply with legal and regulatory obligations

3.1 Passive Transmission Role

FaxPipe functions as a passive transmission conduit. Any access to fax content or related data is automated, incidental, and limited to what is reasonably necessary to transmit, route, process, secure, or troubleshoot the Services. FaxPipe does not intentionally access, review, analyze, or monitor the substance of fax communications, except as required to comply with applicable law or a lawful request.

4. Legal Bases for Processing

We process personal information as necessary to:

  • Perform our contractual obligations to you
  • Operate and secure the Services
  • Comply with applicable laws and lawful requests
  • Protect the rights, property, and safety of FaxPipe, our users, and others

By using the Services, you acknowledge and consent to the collection and use of information as described in this Privacy Policy.

FaxPipe operates and administers the Services primarily from the United States. Information may be processed, transmitted, or stored in jurisdictions where FaxPipe or its service providers maintain facilities. By using the Services, you acknowledge that information may be processed outside of your state or country of residence.

5. Information Sharing and Disclosure

We do not sell personal information.

We may share information in the following circumstances:

  • Service Providers: With trusted third-party vendors who assist with payment processing, infrastructure, customer support, or service delivery, subject to confidentiality and data protection obligations.
  • Legal Requirements: When required to comply with law, regulation, court order, subpoena, or lawful governmental request, including the prevention of fraud.
  • Protection and Safety: To protect the rights, property, safety, or prevent imminent harm, address emergencies, or protect the safety of FaxPipe, our users, or the public.
  • Business Transactions: In connection with a merger, acquisition, reorganization, or sale of assets.

Fax numbers provided for use with the Services are not disclosed to third parties for marketing purposes.

5.1 Third-Party Transmission Providers.

Fax transmissions and related data necessarily pass through third-party telecommunications carriers, internet service providers, and infrastructure vendors as part of normal routing and delivery. FaxPipe does not control the networks or systems of such third parties and is not responsible for their independent privacy or security practices.

6. Communications and Account Notices

We may communicate with you regarding:

  • Account activity
  • Billing and invoices
  • Service updates or operational notices
  • Customer support responses

Certain communications, such as billing notices and service-related messages, are required and cannot be opted out of while your account remains active.

7. Data Security

FaxPipe implements reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.

However, no system can be guaranteed to be 100% secure. You acknowledge that use of the Services involves inherent risks associated with electronic communications and internet-based systems.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide the Services
  • Fulfill contractual and legal obligations
  • Resolve disputes and enforce agreements

Certain information, such as billing or transactional records, may be retained as required by law or for legitimate business purposes, even after account termination.

FaxPipe does not act as a records custodian, archive, or evidentiary service. Any logs, metadata, or temporary processing records maintained by FaxPipe are for operational purposes only and are not intended to serve as authoritative records or proof of transmission. You are solely responsible for maintaining any records required for legal, regulatory, evidentiary, or compliance purposes.

9. Your Choices and Access

You may:

  • Update or correct your account information by contacting Customer Support
  • Deactivate your account at any time

Requests to delete personal information are subject to legal, contractual, and operational requirements and may not apply to information we are required to retain.

10. Third-Party Websites

Our websites may contain links to third-party sites. FaxPipe is not responsible for the privacy practices or content of third-party websites, and this Privacy Policy does not apply to them.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will provide notice via email, account notification, or website posting, consistent with our Terms and Conditions. Continued use of the Services after such notice constitutes acceptance of the updated Privacy Policy.

This Privacy Policy describes FaxPipe’s general privacy practices and does not create additional contractual rights, warranties, or obligations beyond those expressly set forth in our Terms and Conditions or required by applicable law.

12. Children’s Privacy

The Services are not directed to children under the age of 13, and FaxPipe does not knowingly collect personal information from children under 13. If you believe that a child has provided personal information through the Services, please contact us so we can take appropriate action.

13. Contact Us

If you have questions or concerns regarding this Privacy Policy or our privacy practices, please contact:

FaxPipe Internet Fax Services
190 W. 800 N., Suite 202
Provo, UT 84601
Email: [email protected]