Privacy Policy - Internet Fax Provider

Terms And Conditions | Privacy Policy

FaxPipe (AirCom, LLC, dba "FaxPipe") is dedicated to establishing a trusting relationship with its users, based on respect for personal identity and information, by promoting the use of fair information practices. This privacy statement covers all Web properties owned and maintained by FaxPipe, including but not limited to "http://www.faxpipe.com". Because FaxPipe wants to demonstrate its commitment to our users' privacy, we are disclosing:

  • What personally identifiable information FaxPipe collects.
  • How FaxPipe uses the information.
  • With whom FaxPipe may share user information.
  • Your choices about collection, use and distribution of the information.
  • The safeguarding procedures are in place to protect the loss, misuse or alteration of information under FaxPipe control.
  • How users can correct any inaccuracies in the information.

If users have questions or concerns regarding this statement, they should contact FaxPipe Customer Support by email at support@faxpipe.com.

Information Collection and Use

FaxPipe is the sole owner of the information collected on its web properties.

Consent

User knowledge and consent are required before we may collect, use or disclose personal information, except in exceptional such as an investigation by police or other situations permitted by law. We accept any of the following as your consent for FaxPipe's existing use and future collection, use and disclosure of your personal information for the identified purposes:

  • Your receipt of this Privacy Policy, unless you advise FaxPipe, either orally or in writing, that you do not agree with the terms stated in this Policy, and that you wish to opt out of all or portions of it;
  • Your unrestricted provision of information to FaxPipe upon registration or to FaxPipe Service representatives; or
  • Your expressed written or oral consent as obtained through the registration process.

Registration

In order to use FaxPipe services at any level, a user must first complete the registration form. During registration a user is required to give contact information (such as name and email address), and a unique identifier. We use this information to contact the user about services on our site for which the user has expressed interest.

Order

When a user purchases a paying service, we request information from the user on our order form. A user must provide contact information (such as name, email, and billing address) and financial information (such as credit card number, expiration date). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, the information is used to contact the user.

Information Use

FaxPipe acts as a passive conduit for the distribution and receipt of its user's fax, voice and e-mail communications and therefore will not monitor, edit, or disclose the contents of a user's private communications unless FaxPipe in good faith believes that such action is necessary to:

  • (1) conform to the edicts of the law or comply with legal process served on FaxPipe;
  • (2) protect and defend the rights or property of FaxPipe; or
  • (3) act under exigent circumstances to protect the personal safety of its users or the public. Users should also be aware (and hereby agree) that certain technical processing of and access to fax, voice and email messages and their content may be required to:

       (a) route the messages;
       (b) conform to connecting networks' technical requirements;
       (c) prevent or minimize disruptions to FaxPipe' services; or
       (d) conform to other similar requirements.

Subject to the legal exceptions listed in the Privacy Policy, FaxPipe will not disclose to third parties the fax numbers uploaded to our Web sites by our users for the purpose of using FaxPipe products or services.

Log Files

Like most Web sites, our servers use log files to analyze trends, administer the site, track user's movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information.

Customer Service

We communicate with users on a regular basis to provide requested services and regarding issues relating to their accounts. We reply via email or phone, in accordance with the users wishes.

Spam and Junk Faxes

FaxPipe does not share your fax number or email address externally. While we cannot be responsible for external communications received through FaxPipe services, if we are given notice that a FaxPipe Service is being used for spam or junk faxes, then we will deactivate that client.

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our Web site. For example, FaxPipe may disclose personal information to law enforcement, other government officials, or third parties in response to criminal or civil subpoenas.

Third Party Intermediaries

We use an outside credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

FaxPipe users may not opt-out of receiving invoices and usage information, service announcements, and customer service communications, although they can deactivate their account.

Safeguards

FaxPipe takes every precaution to protect its user's information. When users submit sensitive information via FaxPipe's Web sites, their information is protected both online and off-line.

When our registration/order forms ask users to enter sensitive information (such as credit card number), that information is encrypted and is protected with the best encryption software in the industry - SSL. While on a secure page, such as our paid order form, the lock icon on the bottom of Web browsers such as Mozilla Firefox and Microsoft Internet Explorer becomes locked, as opposed to un-locked, or open, when users are just 'surfing'.

While we use SSL encryption to protect sensitive information online, we also employ security measures to protect user-information off-line. All of our users' information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, our billing clerks or a customer service representative) are granted access to personally identifiable information. Finally, the servers that store personally identifiable information are in a secure environment.

If a user's personally identifiable information changes (such as zip code, phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate users' personally identifiable information by contacting FaxPipe Customer Service.

Notification of Changes

If we decide to change our privacy policy, we will post those changes in this privacy statement, and other places we deem appropriate, so our users are always aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will use information in accordance with the privacy policy under which the information was collected.

If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.

Contact Information

If you have any questions or suggestions regarding our privacy policy, please email support@faxpipe.com

"We love our relationship with FaxPipe. The savings in time and money have been significant for our company, and their service is impeccable. FaxPipe has been a Godsend!"

-Matt Smith



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