FAQ about Web Fax Services

Your faxes will come to you in the email account that you provided for us. The faxes will be attached to the email we send to you. This attachment will either be in .tif or .pdf format.

By default, Windows opens faxes with "Windows Picture and Fax Viewer". If your computer opens faxes in another program, and you want to learn how to make your faxes open with the default Windows program, "click here".

We currently deliver faxes to you in either .tif or .pdf format. By default, we deliver in .tif (or .tiff) format. To change your preference to .pdf, call us and we will quickly configure your account for you.

Yes! You can receive your faxes at up to 5 email addresses, at no additional charge. Just give us a call, or send an email and we will happily add, remove or modify any email address on your account.

No, there is no faxing software needed to use our service. Our system works with your existing email program and faxes can easily be viewed in Windows Picture and Fax Viewer for Windows or Preview for Mac OS.

No, we will not send junk faxes or advertisement faxes to you. We do our best to keep your fax number private, and we do not share your information with third parties.

While most of our users never receive a single junk fax, we can not guarantee that you will not receive junk faxes. We do, however, take safeguards to help minimize or eliminate junk faxes. If you can report the number that the junk fax was sent from, we can block this number from sending you any more faxes. This will block that number from sending for all of our customers.

The first thing you should check is if the person sent the fax to the correct number. Most frequently we find that the number was simply mis-dialed by the sending party. Another issue that we see is that your email service has blocked or filtered out our attempts to send emails to you, keeping us from being able to deliver your faxes. Double check your junk box in your email to see if it is filtering out our attempts. Your faxes will be coming from the email address support@faxpipe.com. If these suggestions do not work, feel free to give us a call or send an email to that same email address.

This is most likely an issue of viewing the fax in the right document viewer. TIF documents are best viewed in Windows Picture and Fax Viewer. This is the default image viewer that comes with Windows. Occasionally there is confusion with how to see past the first page in a multi-page fax. Follow this link to learn how to go to the next page of a fax in Windows Picture and Fax Viewer.

PDF files will open in Adobe Reader. Adobe Reader is a free viewer that most computers already have.

If you are using Mac OS you can view all pages of both TIF and PDF files in Preview. To do this, open the file in Preview. Under the .View. option, select .Drawer.. This should open up a side window that will allow you to see and select the different pages of the fax.

First you need to have a paying account, not a trial account. Outbound faxing is only an included feature on a full, paid account. We must enable the outbound capability to your account once your new account is activated. You must specify any and all email addresses from which you may send faxes. When outbound faxing is enabled, you will receive an instructional email with details on how to send faxes. If you have not received this email or are unsure if outbound is enabled on your account, call us and we can enable your account for outbound immediately, at no extra cost. If you have received the instructional email and lost it, we can easily resend it to you. To contact us click here.

Sending a fax can be done in three easy steps.

• 1) Notify FaxPipe that you want to start sending outbound faxes. We will then give you the email address that you will use to send faxes. Put this address in the "to:" portion of your new email message.
• 2) Put the ten digit fax number into the body of the email. Make sure there is nothing else in the body of the email.
• 3) Attach an appropriate file that you wish to fax and push send.

Note: Anything entered into the subject line is not put into the fax, it is merely for your own records. When you send your fax you will receive an email back from our server either confirming receipt and proper queuing of the fax, or an error message alerting you that information is missing, such as the fax number or the attachment. Upon successful delivery you will receive a .Success. email with a report on the fax transmission details.

Most of the time if this occurs, you have sent the fax request from an email address that was not given to us as an authorized address. For security purposes we only accept fax request emails from addresses that you specifically approve with us.

When you get an email like this, it can mean one of several things:

• You have misspelled or sent your email to something other than
  fax(account number)@faxpipeout.com.
• You are not set up for outbound faxing, or you have been set up improperly
  (email address misspelling).
• You are sending from a different or unknown email address not previously set up for outbound faxing on your account.

To set up or change your outbound settings on your account, call us and we can make those changes at no extra cost.

This is a notification that you did not place a fax number in the body of the email, or our system was unable to recognize one. Reasons our system wouldn't recognize fax numbers are:

• You have placed text in front of the fax number. Fax numbers need to be the first thing on each line of the email body.
• You typed fewer than the required ten digits of the fax number. Fax numbers need to be ten digits long, with nothing else before the number.
• You may need to change your email format to plain text. This is different depending on your email client.

NOTE: Please be sure not to include a signature in your email. Our system will attempt to call any phone or fax number in a signature and deliver a fax, so your phone will be ringing as we try to deliver a fax to that number. You may format your number any way you wish, because parentheses, dashes, and spaces in the number are ignored.

This is a notification that you did not attach a file type supported by our system or you did not attach anything at all. If you have just changed the extension on the file our system can tell what type of file it really is and will not allow it to go through. If you need to change the file extension, we suggest you open the file in a different program and save it as the desired file type.

This is notification that there is a file attached to your email called winmail.dat. This is an Outlook or Outlook Express file, normally containing your header or footer information. To get rid of this file follow these steps:

In Outlook:

• 1) Click on Tools, Options and Mail Format.
• 2) In Compose in this message format, click on Plain Text and then hit OK.

In Outlook Express:

• Start a new email, click on Format, Select Plain Text.

• .doc and .docx(Microsoft Word Documents)
• .tif and .tiff (Tagged Image File)
• .txt and .text (Plain text)
• .prn and .ps (PostScript)
• .pdf (Adobe PDF)
• * .html and .htm (HTML Document)
• * .rtf (Rich Text Format)
• * .jpg and .jpeg
• .xls and .xlsx (Microsoft Excel Document)
• .fdx (Winfax)
• .snp

* File types are accepted but may not appear exactly as seen in the original document.

Sending to multiple fax numbers is much like sending a fax to one fax number. Instead of placing just one fax number in the body of the email, simply add all the fax numbers you intend to send the fax to in the body of the email. Make sure that you only have one 10-digit fax number per line.

EXAMPLE OF SENDING MULTIPLE FAXES

click on image to enlarge

Yes, you will receive two confirmation emails. The first email will tell you one of two things one, that we have successfully received your fax and it is queued for delivery or two that there was a problem with the fax and we were not able to send it.

The second conformation report that you will receive will tell you how long it took for us to send your fax and if there were any problems sending your fax.